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Illinois American Water Expands
Income-Based Discount Program
[July 02, 2025]
Belleville, Ill. –
Illinois American Water is increasing the income threshold for
customers to receive assistance through its Income-Based Discount
Program, beginning July 1, 2025. The program aims to support more
customers paying their monthly water and/or wastewater bills.
“The expansion of the Illinois American Water Income-Based Discount
Program will help our residential customers who need financial help
the most,” said Rebecca Losli, president, Illinois American Water.
“Our goal is to make water and wastewater service affordable to our
customers while continuing to make strategic investments in our
water and wastewater infrastructure.”
Illinois American Water has
partnered with Dollar Energy since August 2023 on the income-based
discount program. As part of the program, approved water and/or
wastewater customers receive a monthly discount on their water
and/or wastewater bill. Starting July 1, 2025, the Income-Based
Discount Program eligibility threshold is moving from 150% of the
Federal Poverty Level to 300% of the Federal Poverty Level. The
expansion includes moving from a flat 70% discount on the
volumetric/usage charge portion of the bill to a four-tiered
approach that provides greater discounts to our customers who need
assistance. The four tiers, which can be viewed in detail on the
Dollar Energy website, apply to both the usage charges and the
customer charge.
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Losli noted that
customer and community feedback led to Illinois American Water's
expansion of the program, approved by the Illinois Commerce
Commission (ICC): "Our customers and community leaders wanted a
more inclusive program. We listened, and so did the ICC."
For questions about the
program, or to apply for the Income-Based Discount Program,
customers can call Dollar Energy at 1-888-282-6816 or they can
apply directly at the company’s website that includes an
income calculator and a link to the application.
Once enrolled in the Income-Based Discount Program, customers
will be required to recertify their number of household members
and income information on an annual basis to remain enrolled in
the program.
The Income-Based Discount Program is available in addition to
Illinois American Water’s
H2O Help to Others customer assistance program, administered
via the local Salvation Army chapter.
[Illinois American Water]
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